Grievance Redressal
At The Que News, we are committed to maintaining the highest standards of journalistic integrity and providing a platform that values transparency, accuracy, and fairness. We understand that, at times, concerns or grievances may arise. We encourage our readers, viewers, and stakeholders to bring such matters to our attention. We have established a Grievance Redress Mechanism to address and resolve your concerns promptly.
How to Lodge a Grievance:
If you have a grievance related to content, reporting, or any other aspect of The Que News, please follow these steps:
- Contact Us Directly:
- You may reach out to us via email at grievance@thequenews.com.
- Clearly state the nature of your grievance, providing as much detail as possible.
- Subject Line:
- Please use a clear and specific subject line in your email, such as “Grievance—[Brief Description].”
- Include Information:
- Include your name, contact details, and any relevant information that will help us understand and address your grievance effectively.
- Attach Supporting Documents:
- If applicable, attach any supporting documents, links, or screenshots that substantiate your grievance.
- Response Time:
- We strive to acknowledge your grievance within [X] working days and provide a resolution or update within a reasonable timeframe.
Review Process:
Upon receiving your grievance, our internal review process will be initiated, involving relevant stakeholders. We are committed to conducting a fair and impartial review of the matter.
Escalation:
If you are not satisfied with the resolution provided, you may escalate your grievance to the Grievance Officer:
Grievance Officer: Ajith Sunny – Chief Editor – mail: ajith@thequenews.com
Please clearly mention “Escalation of Grievance” in the subject line of your email.
Regulatory Authority:
If you believe that your grievance has not been adequately addressed, you have the option to approach the appropriate regulatory authority in your jurisdiction.
Contact Information: grievance@thequenews.com
We value your feedback and take every grievance seriously. We aim to continuously improve and ensure that The Que News remains a reliable and responsible news source for our audience.
Thank you for your trust and understanding.
Sincerely,
The Que News Grievance Redressal Team